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Title:

Dynamics and Processes in Operations Control Centers in Urban Public Transport: Potentials for Improvement

Document type:
Zeitschriftenaufsatz
Author(s):
Bachmann, Frederik R.; Briem, Lars; Busch, Fritz; Vortisch, Peter
Abstract:
Disruptions in public transport operations occur every day. Thus, providing a reliable system is a challenge for operations and planning. This paper gives insights into the dynamics and processes of operations control centers in public transport to reveal potentials for further improvement in reliability. Therefore, directors were interviewed, dispatchers observed, and operations documentation was studied. It has become obvious that the process of dispatching has four different types of call sig...     »
Keywords:
Public Transport; Incident Management; Disruption; Operations and Management
Dewey Decimal Classification:
620 Ingenieurwissenschaften
Journal title:
IEEE Transactions on Intelligent Transportation Systems
Year:
2022
Journal volume:
23
Quarter:
4. Quartal
Month:
Oct
Journal issue:
10
Pages contribution:
17819 - 17834
Covered by:
Scopus; Web of Science
Reviewed:
ja
Language:
en
Fulltext / DOI:
doi:10.1109/tits.2022.3158821
WWW:
Paper on the publisher's website
Publisher:
Institute of Electrical and Electronics Engineers (IEEE)
Print-ISSN:
1524-9050
E-ISSN:
1558-0016
Status:
Verlagsversion / published
Submitted:
28.01.2021
Accepted:
22.02.2022
Date of publication:
22.03.2022
Copyright statement:
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License. For more information, see https://creativecommons.org/licenses/by-nc-nd/4.0/
TUM Institution:
Lehrstuhl für Verkehrstechnik
Format:
Text
 BibTeX