A Traveller-centric Approach to Incident Managment in Public Transport

Incident management in public transport (PT) typically concentrates on service recovery. In general, if there is a disruptionof a PT service, the operation control centre (OCC) will give instructions to the PT drivers in order to resolvethe disruption. Incidents are defined here as any kind of disruption of the scheduled service by unpredictable events such as an accident, a severe delay, or a vehicle breakdown. However, a traveller’s perspective is the missing piece in the traditional way of handling incidentsin PT. This is the focus of the idea introduced here—a traveller-centric incident management (TCIM). It complements the existing methods and is expected to resolve PT service disruptions in a faster and cheaper manner. This will be achieved by rerouting the passengers considering their proximity to the affected area and capacity constraints on the PT services surrounding the affected area. This is enabled by new information communication technology (ICT) applications.     «

Incident management in public transport (PT) typically concentrates on service recovery. In general, if there is a disruptionof a PT service, the operation control centre (OCC) will give instructions to the PT drivers in order to resolvethe disruption. Incidents are defined here as any kind of disruption of the scheduled service by unpredictable events such as an accident, a severe delay, or a vehicle breakdown. However, a traveller’s perspective is the missing piece in the tradit...     »