Fuchs, Simon;Schnellbach, Janik;Wittges, Holger;Krcmar, Helmut
Human vs. Automated data annotation: Labeling the data set for an ML-driven support ticket classifier
Data & Knowledge Engineering
2025
162
102534

Fuchs, Simon; Senftl, Vinzenz; Wittges, Holger; Krcmar, Helmut
Operating an automated SAP Helpdesk: Running a BERT-based Support Ticket Classifier on IBM Power10 Hardware
SAP Academic Community Conference DACH 2025
Potsdam
2025

Fleischle, Ann-Christin;Baumgart, Laurenz;Wittges, Holger;Krcmar, Helmut
Towards an Energy Estimation Model for ABAP Statements on SAP S/4HANA Software
Advances and New Trends in Environmental Informatics
Springer Nature Switzerland
2025

Heim, Sophie; Hein, Andreas; Wittges, Holger; Krcmar, Helmut
Roles and Requirements for Effective Knowledge Exchange in an IT Company’s Academic Ecosystem: Insights from Modeling the SAP University Alliances Ecosystem
Communications of the Association for Information Systems
2025
56
1
26-56

Fuchs, Simon; Wiehl, Nathalie; Wittges, Holger; Krcmar, Helmut
Customizing Context: Discovering the Optimal Integration of Context Data to Elevate ML-Driven Automated Support Ticket Classification
Hawaii International Conference on System Sciences 2025
Waikola Village, Kona, Hawaii, US
2025

Viljoen, Altus; Nguyen, John; Kauschinger, Martin; Hein, Andreas
Fostering Scalable Citizen Development in Organizations: Towards a Guiding Framework
Americas Conference on Information Systems (AMCIS)
2023

Viljoen, Altus; Altın, Ege Naz; Hein, Andreas; Krcmar, Helmut
Beyond Citizen Development: Exploring Low-Code Platform Adoption by Professional Software Developers
Americas Conference on Information Systems (AMCIS)
2024

Viljoen, Altus; Hein, Andreas; Constantinides; Krcmar, Helmut
Leveraging Generative AI in Enterprise Contexts: Towards a Paradox Theory and Organizational Boundary Work Approach
International Conference on Information Systems (ICIS)
2024

Viljoen, Altus; Przybilla, Andreas; Hein, Andreas; Keilbach, Anna; Krcmar, Helmut
Unpacking Digital Transformation Tensions through Workers’ Perceptions: A Technological Frame and Paradox Theory Approach
Hawaii International Conference on System Sciences (HICSS)
2024

Viljoen, Altus; Hein, Andreas; Przybilla, Leonard; Soto Setzke, David; Krcmar, Helmut
Striving for Global Optima in Digital Transformation: A Paradox Theory Approach
International Conference on Information Systems (ICIS)
2022