Fuchs, Simon; Senftl, Vinzenz; Wittges, Holger; Krcmar, Helmut
Operating an automated SAP Helpdesk: Running a BERT-based Support Ticket Classifier on IBM Power10 Hardware
SAP Academic Community Conference DACH 2025
Potsdam
2025

Fleischle, Ann-Christin;Baumgart, Laurenz;Wittges, Holger;Krcmar, Helmut
Towards an Energy Estimation Model for ABAP Statements on SAP S/4HANA Software
Advances and New Trends in Environmental Informatics
Springer Nature Switzerland
2025

Fuchs, Simon; Wiehl, Nathalie; Wittges, Holger; Krcmar, Helmut
Customizing Context: Discovering the Optimal Integration of Context Data to Elevate ML-Driven Automated Support Ticket Classification
Hawaii International Conference on System Sciences 2025
Waikola Village, Kona, Hawaii, US
2025

Viljoen, Altus; Nguyen, John; Kauschinger, Martin; Hein, Andreas
Fostering Scalable Citizen Development in Organizations: Towards a Guiding Framework
Americas Conference on Information Systems (AMCIS)
2023

Viljoen, Altus; Altın, Ege Naz; Hein, Andreas; Krcmar, Helmut
Beyond Citizen Development: Exploring Low-Code Platform Adoption by Professional Software Developers
Americas Conference on Information Systems (AMCIS)
2024

Viljoen, Altus; Hein, Andreas; Constantinides; Krcmar, Helmut
Leveraging Generative AI in Enterprise Contexts: Towards a Paradox Theory and Organizational Boundary Work Approach
International Conference on Information Systems (ICIS)
2024

Viljoen, Altus; Przybilla, Andreas; Hein, Andreas; Keilbach, Anna; Krcmar, Helmut
Unpacking Digital Transformation Tensions through Workers’ Perceptions: A Technological Frame and Paradox Theory Approach
Hawaii International Conference on System Sciences (HICSS)
2024

Viljoen, Altus; Hein, Andreas; Przybilla, Leonard; Soto Setzke, David; Krcmar, Helmut
Striving for Global Optima in Digital Transformation: A Paradox Theory Approach
International Conference on Information Systems (ICIS)
2022

Born, Cornelius; Wildmoser, Julian; Schwarz, Romy; Böttcher, Timo; Hein, Andreas; Krcmar, Helmut
Identifying potentials for Artificial Intelligence-based process support along the emergency department care pathway to alleviate overcrowding
International Conference on Health and Social Care Information Systems and Technologies
2024

Böttcher, Timo Phillip; Hein, Andreas; Schreieck, Maximilian; Krcmar, Helmut
Digital Innovation for a Sustainable Economy
Hawaii International Conference on System Sciences (HICSS)
2024