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Titel:

Why e-Service Development is Different: A Literature Review

Dokumenttyp:
Zeitschriftenaufsatz
Autor(en):
Riedl, Christoph; Leimeister, Jan Marco; Krcmar, Helmut
Nicht-TUM Koautoren:
ja
Kooperation:
national
Abstract:
As the importance of services in our society increases, so does the importance of systematic approaches to develop these services ? commonly termed New Service Development (NSD). An increasing proportion of services are now electronic services delivered over the Internet. The purpose of this article is to derive a set of key attributes that distinguish electronic from non-electronic services and their potential influence on NSD. These key attributes are then used as a framework for analyzing NSD...     »
Intellectual Contribution:
Discipline-based Research
Zeitschriftentitel:
e-Service Journal
Jahr:
2011
Band / Volume:
Accepted for publication, forthcoming
Seitenangaben Beitrag:
S. 1-37
Key publication:
Nein
Peer reviewed:
Ja
International:
Ja
Book review:
Nein
commissioned:
not commissioned
Professional Journal:
Nein
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