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Title:

Robust Appointment Scheduling with Waiting Time Guarantees

Document type:
Zeitschriftenaufsatz
Author(s):
Bauerhenne, Carolin; Kolisch, Rainer; Schulz, Andreas S.
Non-TUM Co-author(s):
nein
Cooperation:
-
Abstract:
Appointment scheduling problems under uncertainty encounter a fundamental trade-off between cost minimization and customer waiting times. Most existing studies address this trade-off using a weighted sum approach, which puts little emphasis on individual waiting times and, thus, customer satisfaction. In contrast, we study how to minimize total cost while providing waiting time guarantees to all customers. Given box uncertainty sets for service times and no-shows, we introduce the Robust Appoint...     »
Keywords:
adone
Intellectual Contribution:
Discipline-based Research
Journal title:
CoRR
Journal listet in FT50 ranking:
nein
Year:
2024
Fulltext / DOI:
doi:10.48550/ARXIV.2402.12561
Publisher:
arXiv
Date of publication:
19.02.2024
Judgement review:
0
Key publication:
Ja
Peer reviewed:
Nein
Commissioned:
not commissioned
Technology:
Nein
Interdisciplinarity:
Ja
Mission statement:
;
Ethics and Sustainability:
Nein
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