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Titel:

Robust Appointment Scheduling with Waiting Time Guarantees

Dokumenttyp:
Zeitschriftenaufsatz
Autor(en):
Bauerhenne, Carolin; Kolisch, Rainer; Schulz, Andreas S.
Nicht-TUM Koautoren:
nein
Kooperation:
-
Abstract:
Appointment scheduling problems under uncertainty encounter a fundamental trade-off between cost minimization and customer waiting times. Most existing studies address this trade-off using a weighted sum approach, which puts little emphasis on individual waiting times and, thus, customer satisfaction. In contrast, we study how to minimize total cost while providing waiting time guarantees to all customers. Given box uncertainty sets for service times and no-shows, we introduce the Robust Appoint...     »
Stichworte:
adone
Intellectual Contribution:
Discipline-based Research
Zeitschriftentitel:
CoRR
Journal gelistet in FT50 Ranking:
nein
Jahr:
2024
Volltext / DOI:
doi:10.48550/ARXIV.2402.12561
Verlag / Institution:
arXiv
Publikationsdatum:
19.02.2024
Urteilsbesprechung:
0
Key publication:
Ja
Peer reviewed:
Nein
commissioned:
not commissioned
Technology:
Nein
Interdisziplinarität:
Ja
Leitbild:
;
Ethics und Sustainability:
Nein
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