A Model to describe use phase of socio-technical sphere of product-service systems

Development processes of product-service systems are faced with an increased complexity, among other reasons due to a larger number of stakeholders. This makes it necessary to focus development not only on the technical aspects of product-service systems but also on the sociotechnical aspects. It also becomes important to foster system understanding over a number of domains in early development phases in order to manage this increasing complexity. In this paper, a use-case-based approach for the identification of product-service-system elements such as requirements, functions, components and services is presented. The approach supports the identification of use cases by using a method from the domain of user experience design and subsequently offers support in graphically modeling the use case scenarios and in identifying system elements. Experimental application of the method has been conducted in the context of an academic case study.      «

Development processes of product-service systems are faced with an increased complexity, among other reasons due to a larger number of stakeholders. This makes it necessary to focus development not only on the technical aspects of product-service systems but also on the sociotechnical aspects. It also becomes important to foster system understanding over a number of domains in early development phases in order to manage this increasing complexity. In this paper,...     »