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Title:

From selling products to providing user oriented product-service systems -- Exploring service orientation in the German machine and plant manufacturing industry

Author(s):
Kernschmidt, Konstantin; Vogel-Heuser, Birgit; Preissner, Stephanie; Christina, Raasch
Abstract:
Companies shifting from selling technical products towards offering integrated product-service systems (PSS) need to extend their existing service portfolio ac-cording to their customers' needs. Using a qualitative case study approach this paper explores service orientation in the German machine and plant manufactur-ing industry. We develop a measure for firm service orientation based on inter-view and secondary data. We assess the firms' status quo of PSS development and allocate companies on a...     »
Book / Congress title:
12th IFIP International Conference on Product Lifecycle Management
Publisher address:
Doha, Katar
Year:
2015
Month:
October
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