Managing Complexity in User Experinece Design: Matrix-based Methods for Connecting Technologies and User Needs

Users need tools to accomplish complex tasks in dynamic use situations; but meanwhile want the experience of product interaction to be intuitive and enjoyable. To face the challenge of making complex products understandable, a matrix-based approach is introduced. The suggested method for handling technologies and motives and ordering/mapping functions from the users'perspective, is summarized in five steps, whose application is exemplarily highlighted in a case study in the automotive domain. The method´s applicability and positive effect on UX were assessed within a research project.     «

Users need tools to accomplish complex tasks in dynamic use situations; but meanwhile want the experience of product interaction to be intuitive and enjoyable. To face the challenge of making complex products understandable, a matrix-based approach is introduced. The suggested method for handling technologies and motives and ordering/mapping functions from the users'perspective, is summarized in five steps, whose application is exemplarily highlighted in a case study in the automotive domain. T...     »