Goal System Management for Use-Oriented Product-Service Systems

Companies are currently undergoing a transition and becoming product-service system (PSS) providers. Developing PSS leads to new challenges because companies need to extract service- and product-related goals and requirements from customer expectations. Companies need to derive and manage a transdisciplinary set of goals (product- and service-related). The literature review of this paper revealed that existing procedure models for goal system management do not address the PSS-specific challenges (e.g. customer integration) adequately. Thus, this paper introduces a theoretical procedure model for an improved development and management of PSS-related goal systems. Furthermore, the derived method box provides PSS providers with additional tool support to tackle the challenges related to managing PSS goals.     «

Companies are currently undergoing a transition and becoming product-service system (PSS) providers. Developing PSS leads to new challenges because companies need to extract service- and product-related goals and requirements from customer expectations. Companies need to derive and manage a transdisciplinary set of goals (product- and service-related). The literature review of this paper revealed that existing procedure models for goal system management do not address the PSS-specific challenges...     »