The successful handling of demand uncertainties is a decisive factor in the competi-tive environment. Considering this, a three-phase model was developed, which combines the aspects of forecasting, capacity planning and pricing. In this way fluctuations can be coped with by using flexible resources. The inherent flexibility of processes is modelled in form of configurations. Through comparison of the available capacity with the required capacity, which results from the demand forecasts gained by applying the method of Holt-Winters, the system behaviour concerning demand fulfilment, revenues, costs and profit can be determined. Furthermore, in order to reduce demand fluctuations already at its cause on the customer’s side, a price schedule is specified, which matches price deductions and surcharges in an adequate way to increase the total profit of the customer-supplier-relationship.
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The successful handling of demand uncertainties is a decisive factor in the competi-tive environment. Considering this, a three-phase model was developed, which combines the aspects of forecasting, capacity planning and pricing. In this way fluctuations can be coped with by using flexible resources. The inherent flexibility of processes is modelled in form of configurations. Through comparison of the available capacity with the required capacity, which results from the demand forecasts gained by...
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