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Document type:
Konferenzbeitrag
Author(s):
Füller, Kathrin; Liu, Hanxi; Böhm, Markus; Krcmar, Helmut
Non-TUM Co-author(s):
nein
Cooperation:
international
Title:
Knowledge Management in Customer Integration: A Customer Input Ontology
Pages contribution:
251-260
Abstract:
Exchanging and analyzing customer input across different departments and software tools in a company is a prerequisite to successfully implement the co-creation of innovations with customers. Ontologies pose helpful tools to support knowledge representation and retrieval in a company. Prior research has developed ontology based frameworks to manage idea generation and assessment in the early phases of the innovation process. However, these approaches do not address the holistic management of cus...    »
Keywords:
open innovation, knowledge management, collaborative design, ontology, customer input
Intellectual Contribution:
Discipline-based Research
Book / Congress title:
Proceedings of the 20th International Conference on Engineering Design (ICED 15)
Congress (additional information):
Milan, Italy
Year:
2015
Month:
Jun
Print-ISBN:
978-1-904670-73-5
Key publication:
Ja
Peer reviewed:
Ja
International:
Ja
Book review:
Nein
Commissioned:
not commissioned
Professional Journal:
Ja
Interdisciplinarity:
Ja
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