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- Title:
Towards an Automated SAP Service Desk – Design and Implementation of a Prototype Machine Learning Classifier for Support Tickets on a Small Data Set
- Document type:
- Konferenzbeitrag
- Author(s):
- Fuchs, Simon; Wiehl, Nathalie; Wittges, Holger; Krcmar, Helmut
- Non-TUM Co-author(s):
- nein
- Cooperation:
- -
- Intellectual Contribution:
- Contribution to Practice
- Book / Congress title:
- SAP Academic Community Conference 2022 DACH
- Congress (additional information):
- Magdeburg, Deutschland
- Year:
- 2022
- Month:
- Sep
- Reviewed:
- ja
- Key publication:
- Nein
- Peer reviewed:
- Ja
- Commissioned:
- not commissioned
- Technology:
- Ja
- Interdisciplinarity:
- Nein
- Mission statement:
- ;
- Ethics and Sustainability:
- Nein
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