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Title:

Understanding online firestorms: Negative word of mouth dynamics in social media networks

Document type:
Zeitschriftenaufsatz
Author(s):
Pfeffer, Jürgen; Zorbach, Thomas; Carley, Kathleen M.
Journal title:
Journal of Marketing Communicatios
Year:
2014
Journal volume:
20
Journal issue:
1-2
Pages contribution:
117--128
Fulltext / DOI:
doi:10.1080/13527266.2013.797778
WWW:
https://www.tandfonline.com/doi/abs/10.1080/13527266.2013.797778
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