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Title:

Integration of User Knowledge Across the Lifecycle of Integrated Product-Service Systems - An Empirical Analysis of the Relevance for PSS Development and Management

Document type:
Konferenzbeitrag
Author(s):
Schmidt, Danilo Marcello; Preißner, Stephanie; Hermosillo Martínez, José Alonso; Quiter, Michael; Mörtl, Markus; Raasch, Christina
Pages contribution:
199-208
Abstract:
Integration of user knowledge in corporate innovation processes enhances firm innovation performance. Despite the relevance of the topic, research on when to integrate user knowledge into corporate innovation processes is scarce. We address this gap by empirically investigating the relevance of user knowledge across the lifecycle of complex product-service systems (PSS). Using matched interview data from both users and producers, we find, that user knowledge is useful for many important phases a...     »
Keywords:
User centred design, Open Innovation, Design process, Knowledge management
Book / Congress title:
20th International Conference on Engineering Design (ICED15)
Date of congress:
27.-30.07.2015
Year:
2015
Quarter:
3. Quartal
Notes:
Entwicklungsprozesse
Semester:
SS 15
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