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Title:

Supporting the Performance Assessment of Product-Service Systems during the Use Phase

Document type:
Konferenzbeitrag
Contribution type:
Textbeitrag / Aufsatz
Author(s):
Wilberg, Julian; Hollauer, Christoph; Omer, Mayada
Pages contribution:
203–208
Abstract:
Companies providing Product-Service Systems (PSS) can gain competitive advantages by addressing the customer needs in a more precise way than regular product manufacturer. However, achieving these benefits also increases the responsibility on the company’s side because the value of a PSS is delivered during the use phase. In many cases a provider stays the owner of the PSS and is thus responsible for the performance during the use. Accordingly, the PSS provider acts not only as a manufactu...     »
Keywords:
Key performance indicators; use phase orientation; assessment of strategic goals
Editor:
Elsevier
Book / Congress title:
7th Industrial Product-Service Systems Conference - PSS, industry transformation for sustainability and business
Date of congress:
21.5. - 22.5.2015
Publisher:
Elsevier
Publisher address:
Amsterdam
Date of publication:
14.05.2015
Year:
2015
Quarter:
2. Quartal
Pages:
6
Language:
en
Publication format:
WWW
Notes:
Entwicklungsprozesse
Semester:
SS 15
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