Analysis of Different Organizational Forms and Their Effect on Performance Management of IT

Over recent years, performance management of information technology (IT-PM) has been implemented as a management discipline in public organizations. However, many public organizations still face big challenges regarding the usage of IT-PM. One reason for this is their hybrid organizational form. So far, the literature differentiates only between private organizations and public administrations, when taking into account the organizational effect on IT-PM. Public organizations are not taken into consideration. Beside this, almost no research is done on how the characteristics of the three organizational forms affect the way IT-PM is implemented and used. Therefore, the purpose of this contribution is to analyze how the characteristics of organizational forms influence IT-PM. In order to do so, we answered which characteristics occur in the differ-ent organizational forms and which effects these characteristics have on IT-PM. A literature review with prede-termined search terms is conducted in order to identify the characteristics of the organizational forms. The identified characteristics are compared and analyzed concerning their influence on the usage of IT-PM. After-wards their effects on IT-PM are discussed. Finally, statements for the successful implementation and use of IT-PM are derived considering the characteristics of the organizational forms. The assumption that public or-ganizations have characteristics of both private organizations and public administrations is affirmed by our findings. The availability of one measurable objective like in private organizations helps to implement IT-PM. However, complex decision-making structures, political influence, no sanction and less benefits mechanisms restrain its successful use and create a tension towards the control function of IT-PM. In conclusion, the char-acteristics of an organizational form strongly affect how IT-PM is used. Our contribution enlarges the under-standing of IT-PM by differentiating its usage in a particular organizational form. Furthermore, the characteris-tics of public and private organizations as well as public administrations are compared and the differences are analyzed in detail. IT-managers can use the findings to enhance the benefit of IT-PM in their particular organi-zational form.     «

Over recent years, performance management of information technology (IT-PM) has been implemented as a management discipline in public organizations. However, many public organizations still face big challenges regarding the usage of IT-PM. One reason for this is their hybrid organizational form. So far, the literature differentiates only between private organizations and public administrations, when taking into account the organizational effect on IT-PM. Public organizations are not taken into c...     »