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- Title:
Three Antecedent Factors that Shape Successful BPO Contracts
- Document type:
- Konferenzbeitrag
- Author(s):
- Hoberg, Patrick; Yetton, Philip; Leimeister, Stefanie; Krcmar, Helmut
- Non-TUM Co-author(s):
- ja
- Cooperation:
- national
- Abstract:
- Research on outsourcing governance has focused on two modes: arm?s length governance based on a formal contract, and relational governance based on a psychological contract between the vendor?s relationship manager and the client?s project manager. Here, we show that the formal contract constitutes the basis for the formation of relational governance. Three factors, client flexibility, client?s process knowledge, and vendor?s process knowledge, affect the quality of the contract, shaping the out... »
- Intellectual Contribution:
- Discipline-based Research
- Book / Congress title:
- European Academy of Management (EURAM)
- Congress (additional information):
- Istanbul, Turkey
- Year:
- 2013
- Month:
- Jun
- Key publication:
- Nein
- Peer reviewed:
- Ja
- International:
- Ja
- Book review:
- Nein
- Commissioned:
- not commissioned
- Professional Journal:
- Nein
- Mission statement:
- ;
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