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Title:

Towards an Automated SAP Service Desk – Design and Implementation of a Prototype Machine Learning Classifier for Support Tickets on a Small Data Set

Document type:
Konferenzbeitrag
Author(s):
Fuchs, Simon; Wiehl, Nathalie; Wittges, Holger; Krcmar, Helmut
Non-TUM Co-author(s):
nein
Cooperation:
-
Intellectual Contribution:
Contribution to Practice
Book / Congress title:
SAP Academic Community Conference 2022 DACH
Congress (additional information):
Magdeburg, Deutschland
Year:
2022
Month:
Sep
Reviewed:
ja
Key publication:
Nein
Peer reviewed:
Ja
Commissioned:
not commissioned
Technology:
Ja
Interdisciplinarity:
Nein
Mission statement:
;
Ethics and Sustainability:
Nein
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