In this thesis, I consider digital transformation of organizations from two different perspectives. Based on the firm perspective, I analyze in the first essay the impact of firm strategic emphasis on digital transformation and firm size on market capitalization. Based on the customer perspective, I investigate in the second and the third essays the impact of the financial technology implementation in digital financial processes on customer trust and customer intention to use these processes. My results support companies on their digital transformation path.
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In this thesis, I consider digital transformation of organizations from two different perspectives. Based on the firm perspective, I analyze in the first essay the impact of firm strategic emphasis on digital transformation and firm size on market capitalization. Based on the customer perspective, I investigate in the second and the third essays the impact of the financial technology implementation in digital financial processes on customer trust and customer intention to use these processes. My...
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