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Titel:

A Situational Perspective on Workarounds in IT-Enabled Business Processes: A Multiple Case Study

Dokumenttyp:
Konferenzbeitrag
Autor(en):
Röder, Nina; Wiesche, Manuel; Schermann, Michael
Nicht-TUM Koautoren:
nein
Kooperation:
-
Abstract:
Workarounds are still one of the most puzzling phenomena in business process management research and practice. From a compliance perspective, workarounds are studied as control failure and the cause for inferior process quality. From a process reengineering perspective, however, workarounds are studied as an important source of process improvement. In this paper, we advance recent theory on the emergence of workarounds to resolve this puzzle by analyzing empirical evidence from a multiple case s...     »
Intellectual Contribution:
Discipline-based Research
Kongress- / Buchtitel:
Proceedings of the 22nd European Conference on Information Systems
Kongress / Zusatzinformationen:
Tel Aviv, Israel
Jahr:
2014
Monat:
Jun
Key publication:
Ja
Peer reviewed:
Ja
International:
Ja
Book review:
Nein
commissioned:
not commissioned
Professional Journal:
Nein
Interdisziplinarität:
Ja
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