Product-Service Systems for Influencing Customer Barriers and Customer Acceptance

Product-Service System (PSS) is an approach, which is beneficial for several stakeholders, like society, provider and customer. In most literature, PSS is described from the perspective of providers and how companies can use PSS to gain benefits. However, we claim that product designers can use PSS to increase the customer acceptance by reducing or eliminating the influence of barriers of customer acceptance. In this, paper, we did a literature research to identify barriers of customer acceptance to reveal to need for research, how PSS can influence customer acceptance. We identified effects and phenomena of product and customer, which are barriers of customer acceptance and clustered them into eight categories: complexity, costs, reliability and availability, interoperability, irrationalities, trust, unawareness of need and values and beliefs. If a product lacks in customer acceptance, designing a PSS should consider those barriers.     «

Product-Service System (PSS) is an approach, which is beneficial for several stakeholders, like society, provider and customer. In most literature, PSS is described from the perspective of providers and how companies can use PSS to gain benefits. However, we claim that product designers can use PSS to increase the customer acceptance by reducing or eliminating the influence of barriers of customer acceptance. In this, paper, we did a literature research to identify barriers of customer acceptanc...     »