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Title:

Managing Heterogeneity in IT Service Management: Towards a Research Agenda

Document type:
Konferenzbeitrag
Author(s):
Heininger, Robert; Böhm, Markus; Krcmar, Helmut
Non-TUM Co-author(s):
nein
Cooperation:
-
Abstract:
Cloud computing changes the way of delivering and consuming IT services. Due to increasing modularization and standardization, it is possible to deliver highly scalable and flexible cloud-based IT services at a superior price point. Therefore, cloud computing supports the process of IT industrialization to a high extent. Furthermore, the industrialization of IT entails a trend towards cloud-based value chains or service value network. Thus, most of the IT service providers have to handle heterog...     »
Intellectual Contribution:
Discipline-based Research
Book / Congress title:
SIG Service Science (SIG SVC) pre-ICIS Workshop
Congress (additional information):
Milan, Italy
Year:
2013
Month:
Dec
Key publication:
Nein
Peer reviewed:
Ja
International:
Ja
Book review:
Nein
Commissioned:
not commissioned
Professional Journal:
Nein
Interdisciplinarity:
Nein
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