Customer Experience Interaction Model

We suggest the Customer Experience Interaction Model (CEIM) to support the design of User Experience (UX). It provides a holistic view on the interaction of users with products. Therefore, CEIM incorporates different relevant models and views from the disciplines of engineering, human factors, industrial design and psychology. It supports the communication between developers by creating a shared understanding and a common terminology. Products that really meet the user’s psychological needs can be designed only by combining knowledge of the mentioned specializations     «

We suggest the Customer Experience Interaction Model (CEIM) to support the design of User Experience (UX). It provides a holistic view on the interaction of users with products. Therefore, CEIM incorporates different relevant models and views from the disciplines of engineering, human factors, industrial design and psychology. It supports the communication between developers by creating a shared understanding and a common terminology. Products that really meet the user’s psychological needs can...     »