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- Title:
Using a multi-level tailored design process to develop a customer satisfaction survey for university evaluation
- Document type:
- Zeitschriftenaufsatz
- Author(s):
- Kau, Hans-Peter; Gerber-Braun, Beatrice; Böbel, Eva; Spörrle, Matthias
- Year:
- 2005
- Publisher:
- Pabst Science Publishers
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