Using a multi-level tailored design process to develop a customer satisfaction survey for university evaluation

Titel:: Using a multi-level tailored design process to develop a customer satisfaction survey for university evaluation
Dokumenttyp:: Zeitschriftenaufsatz
Autor(en):: Kau, Hans-Peter; Gerber-Braun, Beatrice; Böbel, Eva; Spörrle, Matthias
Jahr:: 2005
Verlag / Institution:: Pabst Science Publishers
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