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Titel:

Customer Experience Interaction Model

Autor(en):
von Saucken, C.; Schröer, B.; Kain, A.; Lindemann, U.
Seitenangaben Beitrag:
1387-1396
Abstract:
We suggest the Customer Experience Interaction Model (CEIM) to support the design of User Experience (UX). It provides a holistic view on the interaction of users with products. Therefore, CEIM incorporates different relevant models and views from the disciplines of engineering, human factors, industrial design and psychology. It supports the communication between developers by creating a shared understanding and a common terminology. Products that really meet the user’s psychological needs can...     »
Stichworte:
user experience; interaction; emotional design; activity theory
Kongress- / Buchtitel:
International Design Conference DESIGN 2012
Kongress / Zusatzinformationen:
21.- 24.05.2012
Konferenzort:
Dubrovnik, Croatia
Jahr:
2012
Semester:
SS 12
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