Login
- Document type:
- Bachelorarbeit
- Author(s):
- Sonja Heins
- Title:
- Succsess factors for cross- and upselling- utilizing incoming calls at customer service centers
- Advisor:
- Claus Brech
- Referee:
- Prof. Dr. Rainer Kolisch
- Cooperation:
- Telefonica
- Year:
- 2013
- Notes:
- Ablage-Nr. 193
- University:
- TU München
- Faculty:
- Fakultät für Wirtschaftswissenschaften
- TUM Institution:
- Operations Management
- Format:
- Text
- Commencing Date:
- 08.07.2013
- Status:
- abgeschlossen
BibTeX