Doctor-patient relationship improved during COVID-19 pandemic, but weakness remains.

Zhou, Yanan; Ma, Yuejiao; Yang, Winson Fu Zun; Wu, Qiuxia; Wang, Qianjin; Wang, Dongfang; Ren, Honghong; Luo, Yinli; Yang, Dong; Liu, Tieqiao; Wu, Xiaoming

doi:10.1186/s12875-021-01600-y

journal article

Title:: Doctor-patient relationship improved during COVID-19 pandemic, but weakness remains.
Document type:: Article; Journal Article; Research Support, Non-U.S. Gov't
Author(s):: Zhou, Yanan; Ma, Yuejiao; Yang, Winson Fu Zun; Wu, Qiuxia; Wang, Qianjin; Wang, Dongfang; Ren, Honghong; Luo, Yinli; Yang, Dong; Liu, Tieqiao; Wu, Xiaoming
Abstract:: OBJECTIVE: To assess the quality of the doctor-patient relationship (DPR) in China and possible influencing factors during the COVID-19 period from the patient's perspective. METHODS: An online survey was carried out nationwide from March 12, 2020 to March 30, 2020 in China via a convenience sampling strategy. Patients who met the inclusion criteria were invited to complete a questionnaire regarding the quality of DPR, including sociodemographic information, the Patient-Doctor Relationship Questionnaire (PDRQ-9), and influencing factors for DPR during the pandemic. RESULTS: A total of 1903 patients were included. Our result showed that participants had a higher PDRQ-9 score during the COVID-19 pandemic (4.18 ± 0.51) than that before the COVID-19 pandemic (3.86 ± 0.67). Importance-performance analysis (IPA) revealed that doctor-patient communication, patient satisfaction, consultation time, doctor's attitude, and medical knowledge were specific aspects that needed to be prioritized to improve the DPR. Multiple linear regression analysis suggested that positive media reports, telemedicine, and national policies had a significantly positive effect on the DPR during the pandemic (P < 0.05). CONCLUSION: In general, the DPR had been improved during the COVID-19 pandemic. Our research found the key points that needed to be prioritized to improve the DPR during the pandemic, which may provide effective suggestions for building a harmonious DPR in the future.
Journal title abbreviation:: BMC Fam Pract
Year:: 2021
Journal volume:: 22
Journal issue:: 1
Fulltext / DOI:: doi:10.1186/s12875-021-01600-y
Pubmed ID:: http://view.ncbi.nlm.nih.gov/pubmed/34937550
Print-ISSN:: 1471-2296
TUM Institution:: Klinik und Poliklinik für Psychiatrie und Psychotherapie
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mediaTUM Gesamtbestand Einrichtungen Schools TUM School of Medicine and Health Departments Clinical Medicine Klinik und Poliklinik für Psychiatrie und Psychotherapie (Prof. Priller)2021