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- Title:
High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services
- Document type:
- Zeitschriftenaufsatz
- Author(s):
- Wünderlich, Nancy V.; Wangenheim, Florian v.; Bitner, Mary Jo
- Journal title:
- Journal of Service Research
- Year:
- 2013
- Journal volume:
- 16
- Journal issue:
- 1
- Pages contribution:
- 3 - 20
- Fulltext / DOI:
- doi:10.1177/1094670512448413
- Publisher:
- Sage Publications
- Print-ISSN:
- 1094-6705
- E-ISSN:
- 1552-7379
- Notes:
- Dieser Beitrag ist mit Zustimmung des Rechteinhabers aufgrund einer (DFG-geförderten) Allianz- bzw. Nationallizenz frei zugänglich. This publication is with permission of the rights owner freely accessible due to an Alliance licence and a national licence (funded by the DFG, German Research Foundation) respectively.
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