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Title:

Pharmacy Training - Nudging Routing Behavior Through Customer Matching

Document type:
Working Paper
Author(s):
Jost, C.; Schiffels, S.
Non-TUM Co-author(s):
Nein
Cooperation:
national
Abstract:
Many service companies send agents to customers to perform tasks at the customer's location. We study the assignments of self-employed consultants to pharmacies in Germany. For self-employed agents, national law does not allow companies to interfere with the agent's routing decisions. Against this background, we developed a new consultant to pharmacy assignment approach, specifically designed to promote the manual construction of high-quality tours. In an experimental study, we analyze the effec...     »
Intellectual Contribution:
Discipline-based Research
Year:
2021
Key publication:
Nein
Commissioned:
not commissioned
Technology:
Nein
Interdisciplinarity:
Nein
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