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- Title:
Use of Social Media by the German police: The case of Munich
- Document type:
- Konferenzbeitrag
- Author(s):
- Akkaya, Cigdem; Fedorowicz, Jane; Krcmar, Helmut
- Non-TUM Co-author(s):
- ja
- Cooperation:
- international
- Abstract:
- We examine the use of Twitter and Facebook by the Munich police department to analyze their actions and the reactions of the public community who follow them during routine and emergency situations. We explain usage patterns based upon media dependency theory, and demonstrate the range of dissemination strategies they adopt in various settings. This case comprises an early study of the social media use in the German context, and results in the identification of the importance of a critical incid... »
- Intellectual Contribution:
- Discipline-based Research
- Book / Congress title:
- 19th Annual International Conference on Digital Government Research
- Congress (additional information):
- Delft, Netherlands
- Year:
- 2018
- Peer reviewed:
- Nein
- Commissioned:
- not commissioned
- Technology:
- Nein
- Interdisciplinarity:
- Ja
- Mission statement:
- ;
- Ethics and Sustainability:
- Nein
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