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- Titel:
Making Strategic IT/IS Management Comparable: Designing an Instrument for Strategic IT/IS Benchmarking
- Dokumenttyp:
- Konferenzbeitrag
- Autor(en):
- Ebner, Katharina; Riempp, Gerold; Müller, Benjamin; Urbach, Nils; Krcmar, Helmut
- Nicht-TUM Koautoren:
- ja
- Kooperation:
- national
- Abstract:
- In light of the continued economic pressure on IT organizations, the efficient delivery of IT/IS services remains a crucial issue. Hence, IT managers have to break down and justify their service delivery costs. For this purpose, many IT executives revert to comparative assessments like IT/IS benchmarking. In recent years, IT/IS benchmarking has been increasingly used to support IT/IS management on a strategic level. This approach has specific requirements for the data collection instrument. Henc... »
- Intellectual Contribution:
- Discipline-based Research
- Kongress- / Buchtitel:
- Proceedings of the Multikonferenz Wirtschaftsinformatik (MKWI 2012)
- Kongress / Zusatzinformationen:
- Braunschweig, Germany
- Verlag / Institution:
- GITO mbh
- Jahr:
- 2012
- Monat:
- Feb
- Key publication:
- Nein
- Peer reviewed:
- Ja
- International:
- Ja
- Book review:
- Nein
- commissioned:
- not commissioned
- Professional Journal:
- Nein
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