In recent years firms in business-to-business markets try to gain competitive advantage by implementing the value creation strategy of solution selling. In practice, however, many solution providers fail to create above normal rents due to a lack of pricing capabilities for value appropriation. This thesis adopts a process oriented perspective on capabilities for value creation and value appropriation in order to identify factors of success for both dimensions in the context of solution selling. Additionaly, several internal and external determinants of value creation and value appropriation are investigated.
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In recent years firms in business-to-business markets try to gain competitive advantage by implementing the value creation strategy of solution selling. In practice, however, many solution providers fail to create above normal rents due to a lack of pricing capabilities for value appropriation. This thesis adopts a process oriented perspective on capabilities for value creation and value appropriation in order to identify factors of success for both dimensions in the context of solution selling....
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