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Title:

Customer-oriented Framework for Product-Service Systems

Document type:
Konferenzbeitrag
Author(s):
Schmidt, Danilo Marcello; Malaschewski, Oliver; Fluhr, Daniel; Mörtl, Markus
Pages contribution:
289-292
Abstract:
During the last years, several frameworks for developing PSSs arose, which vary in focus. Examples of their focuses are engineering processes, technology, knowledge engineering, services or tangible products. However, just a few frameworks concentrate on the market or, specifically, the customer. As the customer is the key success factor of any product, we have developed a framework for designing PSSs by adapting an existing technology-centered framework. Our framework describes the perspective...     »
Keywords:
Product-Service Systems, PSS Framework, Customer Orientation
Editor:
Boucher, Xavier; Brissaud, Daniel
Book / Congress title:
7th Industrial Product-Service Systems Conference - PSS, industry transformation for sustainability and business
Date of congress:
21.05-22.05.2015
Publisher:
Elsevier
Year:
2015
Quarter:
2. Quartal
Notes:
Entwicklungsprozesse
Semester:
SS 15
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