Public transport as the most effective rival of private cars is an important target that saves growing cities from more traffic congestion, environmental damages and energy consumption. Policies are showing more interest in measures that attract more transit use; and therefore, studies on the quality of service and identifying the factors that affect this quality in public transport sectors has been increased in the past years. With the data available from the surveys conducted in two European cities in 2017, this thesis has aimed to study the indicators of quality of transit service in Athens and Munich. Some research on each of the data sets has been done before but in this work the data from both cities is used to gain more insight about user satisfaction in different areas. Two statistical methods, exploratory factor analysis and ordered logistic regression modeling, have been applied. Factor analysis as a reduction method examines a large number of indicators to find fewer underlying factors. With ordered logit model the relation between service quality and demographic predictors and overall satisfaction can be investigated. The results of analysis show that service quality, production of the service, information and transfer quality are the four factors that have been seen in all data sets as indicators of importance. Ticketing system and accessibility are other two important dimensions of the service quality that have been observed in most of the data sets. The results of logit model shows that the factor scores extracted from factor analysis are decisive and affects overall satisfaction. In Athens, age groups and mode have showed some relation with overall satisfaction as well. The data in Munich seems to lack an adequate level of detail to estimate ordered logit model. This study can be improved by validating the estimated model with data from a new service or more data from the current cities using the same survey questions and also by performing more sophisticated models.     «

Public transport as the most effective rival of private cars is an important target that saves growing cities from more traffic congestion, environmental damages and energy consumption. Policies are showing more interest in measures that attract more transit use; and therefore, studies on the quality of service and identifying the factors that affect this quality in public transport sectors has been increased in the past years. With the data available from the surveys conducted in two European...     »