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- Title:
Do self-services really pay off? A longitudinal analysis of consequences of self-service usage on customer relationships
- Document type:
- Konferenzbeitrag
- Contribution type:
- Textbeitrag / Aufsatz
- Author(s):
- v. Wangenheim, F.; Scherer, A.; Wünderlich, N.
- Book / Congress title:
- Frontiers in Service Conference
- Congress city:
- Karlstad
- Year:
- 2010
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