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Document type:
Konferenzbeitrag 
Contribution type:
Textbeitrag / Aufsatz 
Author(s):
v. Wangenheim, F.; Scherer, A.; Wünderlich, N. 
Title:
Do self-services really pay off? A longitudinal analysis of consequences of self-service usage on customer relationships 
Book / Congress title:
Frontiers in Service Conference 
Congress city:
Karlstad 
Year:
2010