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Document type:
Semesterarbeit 
Author(s):
Müller, Christ 
Title:
Evaluation of Passenger Satisfaction Regarding the Baggage Claim Process at Munich Airport 
Advisor:
Dr. Ferdinand Kiermaier, Dr. Markus Frey 
Year:
2016 
University:
TU München 
Faculty:
Fakultät für Wirtschaftswissenschaften 
TUM Institution:
Operations Management 
Commencing Date:
01.11.2015 
End of processing:
30.04.2016 
Status:
abgeschlossen 
Storage number:
146