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Document type:
Buchbeitrag 
Author(s):
Wollersheim, Jan; Krcmar, Helmut 
Cooperation:
Title:
Quality analysis approaches for cloud services - Towards a framework along the customer's activity cycle 
Abstract:
This literature review synthesizes the existing research on approaches to the quality analysis of cloud services by investigating 27 relevant sources in detail. Furthermore, the sources are discussed alongside the three dimensions of service quality and the customer?s activity cycle: the pre-purchase, purchase and post-purchase phases. This work reveals multiple quality analysis approaches that focus either on spe-cific quality aspects or on a specific step in the activity cycle. Only few ap-pro...    »
 
Editor:
Krcmar, Helmut; Reussner, Ralf; Rumpe, Bernhard 
Book title:
Trusted Cloud Computing 
Intellectual Contribution:
Discipline-based Research 
Publisher:
Springer 
Year:
2014 
Key publication:
Nein 
Peer reviewed:
ja 
International:
Nein 
Book review:
Ja 
Commissioned:
not commissioned 
Category:
research 
Interdisciplinarity:
Nein