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Document type:
Konferenzbeitrag 
Author(s):
Röder, Nina; Wiesche, Manuel; Schermann, Michael 
Non-TUM Co-author(s):
nein 
Cooperation:
Title:
A Situational Perspective on Workarounds in IT-Enabled Business Processes: A Multiple Case Study 
Abstract:
Workarounds are still one of the most puzzling phenomena in business process management research and practice. From a compliance perspective, workarounds are studied as control failure and the cause for inferior process quality. From a process reengineering perspective, however, workarounds are studied as an important source of process improvement. In this paper, we advance recent theory on the emergence of workarounds to resolve this puzzle by analyzing empirical evidence from a multiple case s...    »
 
Intellectual Contribution:
Discipline-based Research 
Book / Congress title:
Proceedings of the 22nd European Conference on Information Systems 
Congress (additional information):
Tel Aviv, Israel 
Year:
2014 
Month:
Jun 
Key publication:
Ja 
Peer reviewed:
Ja 
International:
Ja 
Book review:
Nein 
Commissioned:
not commissioned 
Professional Journal:
Nein 
Interdisciplinarity:
Ja