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Document type:
Konferenzbeitrag 
Author(s):
Hoberg, Patrick; Yetton, Philip; Leimeister, Stefanie; Krcmar, Helmut 
Non-TUM Co-author(s):
ja 
Cooperation:
national 
Title:
Three Antecedent Factors that Shape Successful BPO Contracts 
Abstract:
Research on outsourcing governance has focused on two modes: arm?s length governance based on a formal contract, and relational governance based on a psychological contract between the vendor?s relationship manager and the client?s project manager. Here, we show that the formal contract constitutes the basis for the formation of relational governance. Three factors, client flexibility, client?s process knowledge, and vendor?s process knowledge, affect the quality of the contract, shaping the out...    »
 
Intellectual Contribution:
Discipline-based Research 
Book / Congress title:
European Academy of Management (EURAM) 
Congress (additional information):
Istanbul, Turkey 
Year:
2013 
Month:
Jun 
Key publication:
Nein 
Peer reviewed:
Ja 
International:
Ja 
Book review:
Nein 
Commissioned:
not commissioned 
Professional Journal:
Nein