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Document type:
Konferenzbeitrag 
Author(s):
Herzfeldt, Alexander; Schermann, Michael; Krcmar, Helmut 
Non-TUM Co-author(s):
nein 
Cooperation:
Title:
A Product Service System Lifecycle Model for the IT Service Industry 
Abstract:
In order to differentiate from competitors in the face of high market pressure and to respond to challenges created by customer expectations for service and applications, many IT service providers develop, market, and operate Product Service Systems (PSS). Designing and operating a PSS can be a complex process. To satisfy the customer needs, the provider does not only have to provide specific activities at one point in time, but has to manage the whole lifecycle consisting of design, conceptuali...    »
 
Intellectual Contribution:
Discipline-based Research 
Book / Congress title:
Proceedings of the Multikonferenz der Wirtschaftsinformatik - MKWI 2012 Service Engineering & Management 
Congress (additional information):
Braunschweig, Germany 
Publisher:
GITO Verlag 
Year:
2012 
Month:
Feb 
Key publication:
Nein 
Peer reviewed:
Ja 
International:
Ja 
Book review:
Nein 
Commissioned:
not commissioned 
Professional Journal:
Nein