This paper presents a trouble shooting methodology which contains suitable methods to be used in crisis situations. This trouble shooting methodology was developed and verified in cooperation with a component supplier in the automotive sector. An in-house survey was conducted in order to discover the company’s specific crisis conditions. Besides, recent crisis were analysed to identify typical process patterns. Then, a range of methods was analysed and tested for their suitability in crisis situations. On the basis of the results found in the analysis of crisis and methods, a trouble shooting methodology to handle future crisis was developed.     «

This paper presents a trouble shooting methodology which contains suitable methods to be used in crisis situations. This trouble shooting methodology was developed and verified in cooperation with a component supplier in the automotive sector. An in-house survey was conducted in order to discover the company’s specific crisis conditions. Besides, recent crisis were analysed to identify typical process patterns. Then, a range of methods was analysed and tested for their suitability in crisis situ...     »