Benutzer: Gast  Login
Dokumenttyp:
Konferenzbeitrag 
Autor(en):
Wollersheim, Jan; Krcmar, Helmut 
Nicht-TUM Koautoren:
nein 
Kooperation:
Titel:
Quality analysis approaches for cloud services - Towards a framework along customer's activity cycle 
Abstract:
This literature review synthesizes the existing research on quality analysis approaches for cloud services by investigating 25 relevant sources in detail. Further, it integrates thee approaches along the dimensions of service quality and along the customer?s activity cycle, being the pre-purchase, pur-chase and post-purchase phase. This work reveals multiple quality analysis approaches which focus either on specific quality aspects or on a specific step in the activity cycle. Only one ap-proach...    »
 
Intellectual Contribution:
Discipline-based Research 
Kongress- / Buchtitel:
Workshop Wissenschaftliche Ergebnisse der Trusted Cloud Initiative 
Kongress / Zusatzinformationen:
Karlsruhe, Germany 
Jahr:
2013 
Monat:
Jul 
Key publication:
Nein 
Peer reviewed:
Ja 
International:
Ja 
Book review:
Nein 
commissioned:
not commissioned 
Professional Journal:
Nein