Commercialization in European soccer has changed club-fan relationships. Fans are key stakeholders, offering, for example, opportunities for funding and co-creation of value. Therefore, many clubs have integrated fan centricity into their strategic goals. The dissertation aims to (i) conceptualize fan-centricity, (ii) explore the construct’s impact on stakeholders, and (iii) examine the effects of discrepancies between publicly portrayed and perceived fan-centricity. Inductive-deductive content analysis for the qualitative parts of the research and regression-based mediation analysis for the quantitative parts are used.
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Commercialization in European soccer has changed club-fan relationships. Fans are key stakeholders, offering, for example, opportunities for funding and co-creation of value. Therefore, many clubs have integrated fan centricity into their strategic goals. The dissertation aims to (i) conceptualize fan-centricity, (ii) explore the construct’s impact on stakeholders, and (iii) examine the effects of discrepancies between publicly portrayed and perceived fan-centricity. Inductive-deductive content...
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