Exploring the actual practice of user experience and scenario-based methods

Supporting user experience design-UXD requires understanding of practitioners’ needs. To explore understanding, practices and assessment of UX, we invited practitioners to participate in a survey. The 22 received responses indicate that, although not always clearly defined, UX is associated with innovation and opportunities. However, systematic approaches and clear responsibilities are rare. We also investigated practices of scenario-based methods which are considered helpful tools in UXD. We draw initial requirements on a methodological support for UXD and implications for its future practice.     «

Supporting user experience design-UXD requires understanding of practitioners’ needs. To explore understanding, practices and assessment of UX, we invited practitioners to participate in a survey. The 22 received responses indicate that, although not always clearly defined, UX is associated with innovation and opportunities. However, systematic approaches and clear responsibilities are rare. We also investigated practices of scenario-based methods which are considered helpful tools in UXD. We dr...     »