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Document type:
Konferenzbeitrag 
Author(s):
Füller, Kathrin; Abud, Elias; Böhm, Markus; Krcmar, Helmut 
Title:
Knowledge Management in Customer Integration: A Customer Input Management System 
Abstract:
Customers can take an active role in the innovation process and provide their input (e.g., ideas, idea evaluations, or complaints) to the different phases of the innovation process. However, the management of a huge amount of unstructured customer input poses a challenge for companies. Existing software solutions focus on the early stages of idea management, and neglect the interoperability of tools, sharing, and reuse of customer inputs across innovation cycles and departments. Following the de...    »
 
Keywords:
Open Innovation, Design Science, Knowledge Management 
Book / Congress title:
Multikonferenz Wirtschaftsinformatik 
Year:
2016