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Document type:
Konferenzbeitrag 
Author(s):
Füller, Kathrin; Liu, Hanxi; Böhm, Markus; Krcmar, Helmut 
Non-TUM Co-author(s):
nein 
Cooperation:
international 
Title:
Knowledge Management in Customer Integration: A Customer Input Ontology 
Pages contribution:
251-260 
Abstract:
Exchanging and analyzing customer input across different departments and software tools in a company is a prerequisite to successfully implement the co-creation of innovations with customers. Ontologies pose helpful tools to support knowledge representation and retrieval in a company. Prior research has developed ontology based frameworks to manage idea generation and assessment in the early phases of the innovation process. However, these approaches do not address the holistic management of cus...    »
 
Keywords:
open innovation, knowledge management, collaborative design, ontology, customer input 
Intellectual Contribution:
Discipline-based Research 
Book / Congress title:
Proceedings of the 20th International Conference on Engineering Design (ICED 15) 
Congress (additional information):
Milan, Italy 
Year:
2015 
Month:
Jun 
Print-ISBN:
978-1-904670-73-5 
Key publication:
Ja 
Peer reviewed:
Ja 
International:
Ja 
Book review:
Nein 
Commissioned:
not commissioned 
Professional Journal:
Ja 
Interdisciplinarity:
Ja